Frequently Asked Questions
Everything you need to know about your cycling journey with Velo Orange.
How long does shipping take for bicycle components?
Most orders are processed within 1-2 business days. Standard shipping within the continental U.S. typically takes 3-7 business days, while international shipping varies by destination.
What is your return policy on cycling gear?
We offer a 30-day return policy for unused items in their original packaging. Please note that installed components or custom-built wheels are not eligible for return unless there is a manufacturing defect.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the items.
Are Velo Orange frames covered by a warranty?
Yes, all Velo Orange framesets are covered by a limited 3-year warranty against manufacturing defects to the original owner with proof of purchase.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.